TERMS AND CONDITIONS

Your use of tickets is subject to the following terms and conditions:

The tickets purchased are for your own personal use only and may not be part of any promotion or competition or for commercial gain. Where there has been any re-sale or attempted re-sale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect and refuse admission to the concert using that ticket.

We reserve the right to cancel any ticket purchase made by any person whom we reasonably believe to be associated with any ticket broker or tout.

To enter the venue on the day of the event, each original purchaser and any person accompanying him/her to the show must be present at the venue on the night of the show. There are no exceptions to this.

Upon arrival at the venue each original purchaser must present the actual receipt in order to gain entry to the venue. Failure to present the receipt may cause you to be refused entry to the event.

Whilst we allocate specific seats to you the Venue have the right to change these seats to others of equal value.

There will be no exceptions to the above, no name changes or letters of authorization will be accepted under any circumstances.

The original conditions of sale will be enforced. Resale, or attempted resale invalidates any ticket purchase made.

Tickets purchased at vendors not authorised by Fifth String Entertainment is considered fraudulant and subject to investigation and further legal action. In such case, at the day of event, fruadulant ticket holders are not eligible for refund or replacement.

When tickets are being collected at the Venue, we ask that the cardholder present the card that the tickets were booked on as identification. Any other forms of ID. or letters of authorization are taken at your own risk and may result in the tickets being withheld at the Venue.

In the event that your tickets are lost in the post and duplicates are arranged for collection at the Venue, these will only be given out to the cardholder upon production of the card that was used to make the booking.

Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).

In the event of the cancellation of an event by the organizer/promoter (i.e. a cancellation due to circumstances beyond Fifth String Entertainment's control), Fifth String Entertainment will only refund the face value of the ticket. Fifth String Entertainment's will use best endeavors to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Fifth String Entertainment cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

We advise the use of secure mail when returning tickets. On receipt, Fifth String Entertainment will refund the customer the face value of the tickets using the same method as used to purchase them.

If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Fifth String Entertainment will refund the face value of the tickets. Fifth String Entertainment will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Fifth String Entertainment will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and Fifth String Entertainment cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then Fifth String Entertainment will refund the face value of the tickets.

If Fifth String Entertainment is unable to fulfill an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:

Fifth String Entertainment processes your order to the wrong address and cannot provide replacement tickets

Fifth String Entertainment does not process your order and do not arrange for the tickets to be available for collection

Fifth String Entertainment processes the wrong order, i.e. wrong event / wrong type of tickets

Any other similar circumstances where Fifth String Entertainment has acted with negligence or where we may have acted in breach of contract

No duplicate tickets will be issued to replace lost or stolen tickets.

Customers are advised to check their purchase upon receipt.

It is the responsibility of the customer to inform Fifth String Entertainment of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

The right to admission to an event is reserved by the promoter and event venue, which may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Fifth String Entertainment would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behavior (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorized audio, video or photographic recordings.

*Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.

By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.

If tickets that are dispatched are returned to Fifth String Entertainment as "addressee unknown", we reserve the right to cancel the order.

In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

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