use of tickets is subject to the following terms and conditions:
The tickets purchased are for your own personal use only and may not be
part of any promotion or competition or for commercial gain. Where there
has been any re-sale or attempted re-sale of any tickets (or any other
breach of this term), we reserve the right to cancel the relevant
tickets with immediate effect and refuse admission to the concert using
Tickets purchased at vendors not authorised by Fifth String Entertainment is considered fraudulant and subject to investigation and further legal action. In such case, at the day of event, fruadulant ticket holders are not eligible for refund or replacement.
When tickets are being collected at the Venue, we ask that the
cardholder present the card that the tickets were booked on as
identification. Any other forms of ID. or letters of authorization are
taken at your own risk and may result in the tickets being withheld at
the event that your tickets are lost in the post and duplicates are
arranged for collection at the Venue, these will only be given out to
the cardholder upon production of the card that was used to make the
purchased, tickets cannot be exchanged,
refunded or returned unless the event is cancelled, moved to another
date, or if details of the event are significantly changed after an
order is placed (significant changes being a change of headline act
(concerts only), venue or show time).
the event of the cancellation of an event by the organizer/promoter
(i.e. a cancellation due to circumstances beyond Fifth String
Entertainment's control), Fifth String Entertainment will only refund the face value of the
ticket. Fifth String Entertainment's will use best endeavors to contact
purchasers either by phone, email or in writing (using the details
provided at the time of ordering) and advise them to return the tickets.
Please note, however, it is the customer's responsibility to check
whether the event is going ahead at the scheduled date, time and venue,
and Fifth String Entertainment cannot guarantee that they will inform
the customer of any changes to the event date, time or venue.
advise the use of secure mail when returning tickets. On receipt, Fifth
String Entertainment will refund the customer the face value of the
tickets using the same method as used to purchase them.
an event is moved from its advertised venue and / or the date is
changed, tickets already purchased may remain valid should the customer
wish to attend the revised event. If not, Fifth String Entertainment
will refund the face value of the tickets. Fifth String Entertainment
will notify all purchasers by phone, email or in writing (using the
details provided at the time of ordering) to advise on the validity of
the tickets and the procedure for obtaining a refund. Refund requests
will usually be accepted up until 1 week prior to the revised event, or
3 days after notification of the change (whichever is the later) unless
otherwise notified. In the event of a change at short notice (within 1
week of the event) Fifth String Entertainment will notify purchasers of
the conditions that apply, and offer a refund if these are not
agreeable. Please note, however, it is the customer's responsibility to
check whether the event is going ahead at the scheduled date, time and
venue, and Fifth String Entertainment cannot guarantee that they will
inform the customer of any changes to the event date, time or venue.
the headline artist not appear or if the line up or content is
substantially changed from the advertised line up or content (concerts
only), then Fifth String Entertainment will refund the face value of the
Fifth String Entertainment is unable to fulfill an order for any of the
reasons below the customer will be entitled to a full refund, including
any booking fee charged:
Fifth String Entertainment processes your order to the wrong address and
cannot provide replacement tickets
Fifth String Entertainment does not process your order and do not
arrange for the tickets to be available for collection
Fifth String Entertainment processes the wrong order, i.e. wrong event /
wrong type of tickets
Any other similar circumstances where Fifth String Entertainment has
acted with negligence or where we may have acted in breach of contract
No duplicate tickets will be issued to replace lost or stolen tickets.
are advised to check their purchase upon receipt.
is the responsibility of the customer to inform Fifth String
Entertainment of any change of address, contact phone number or email
address, both before and after receipt of the goods. Please note that
our preferred method of contact for customers booking online is by
email, so care should be taken to provide a current, valid email
right to admission to an event is reserved by the promoter and event
venue, which may take health and safety, environmental and security
concerns into account at their reasonable discretion, and may from time
to time carry out security searches. Fifth String Entertainment would
advise customers that no refunds will be offered to customers who are
refused entry or ejected from a venue on account of late arrival, being
(or appearing to be) under age*, declining to be searched, abusive,
threatening, drunken or other antisocial behavior (including smoking in
no smoking areas), carrying offensive weapons or illegal substances, or
making unauthorized audio, video or photographic recordings.
it becomes impractical to post tickets out, due to the proximity of an
event or circumstances beyond our control, we reserve the right to make
tickets available for collection at the venue immediately prior to the
event. Customers will be notified by phone, email or in writing (using
the details provided at the time of ordering) if this becomes necessary.
ordering you agree that the tickets are for the personal use of you and
your party only, and will not be resold or transferred. Any resale or
attempt to resell the tickets at a price higher than purchased will
result in your orders being cancelled without prior notification.
a customer orders more tickets than the maximum allowed, as indicated
during the booking process, we reserve the right to cancel the order.
The maximum applies per person/card/household.
tickets that are dispatched are returned to Fifth String Entertainment
as "addressee unknown", we reserve the right to cancel the
order to prevent fraud and to protect both parties, you may be asked to
provide additional information after your booking so that we can verify
reserve the right to cancel any order that further to investigation we
deem to be possibly of a fraudulent nature. These checks may include,
but not be limited to, a request to be provided with an original credit
or debit card statement, attempts to contact a customer by telephone,
reference to records to check for other fraudulent activity at an
will not share your personal information for marketing or any other
purposes without your consent unless where required by law.
We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.